Sales & Refund Policy
At iPhone Palace, we are committed to providing our customers with genuine Apple products, reliable service, and a secure shopping experience. Please read our Sales & Refund Policy carefully before placing an order.
Orders
All orders placed through iPhone Palace are subject to product availability and order verification. We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, suspected fraudulent activity, or payment verification issues.
Product Information
We make every effort to ensure that all product descriptions, specifications, pricing, and images are accurate. However, product specifications, model numbers, packaging, and regional configurations may differ depending on the country of origin.
Payments
Orders are processed after successful payment confirmation or verification. We accept the payment methods displayed on our website at the time of checkout.
Shipping & Delivery
We deliver across Pakistan through trusted courier partners. Delivery times are estimated and may vary depending on your location, weather conditions, public holidays, or courier operations. Delays caused by third-party shipping providers are beyond our control.
Returns & Replacements
A return or replacement request may be accepted if:
You receive the wrong product.
The product arrives damaged during shipping.
The product has a verified manufacturing defect.
Customers must contact our support team within 48 hours of receiving the order and provide clear photos or videos showing the issue.
Returned items must:
Be unused and in their original condition.
Include all original packaging, accessories, manuals, and invoice.
Not show signs of misuse, accidental damage, or unauthorized repair.
Non-Refundable Items
Refunds or returns will not be accepted for:
Products damaged by customer misuse or accidental damage.
Opened or activated devices unless a verified manufacturing defect exists.
Special-order or customized products.
Digital products, gift cards, or downloadable content (where applicable).
Refund Process
After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund request.
If approved, the refund will be processed through the original payment method whenever possible or another mutually agreed method. Processing times may vary depending on your bank or payment provider.
Shipping charges and payment processing fees are non-refundable unless the return is the result of our error.
Warranty
Warranty coverage depends on the product and its region of origin. Please review the warranty details provided on the product page before placing your order.
Contact Us
If you have any questions regarding your order, returns, refunds, warranty, or product information, please contact our customer support team through the official contact channels available on iPhone Palace.